Return & Refund Policy – Shoplix

At Shoplix Mall, customer satisfaction is our top priority. We strive to ensure that you are happy with every purchase. However, if you are not completely satisfied with your order, we offer a simple and hassle-free return process as outlined below.

Eligibility for Returns

• Products can be returned within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Products should be in a resalable condition.

• Proof of purchase (order ID / invoice) is mandatory.

Non-Returnable Items

Due to hygiene, safety, and regulatory reasons, the following items cannot be returned or exchanged:

• Used or opened medicines

• Opened or used health supplements

• Used personal care products (skincare, cosmetics, hygiene items)

• Perishable goods or products with an expiry date

• Gift cards or promotional vouchers

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support

   • WhatsApp / Call: 9378121941

   • Contact us within 7 days of delivery

   • Share your Order ID, product details, and reason for return

   • Returns can also be initiated through our Shoplix app or website

2. Return Authorization (RA)

   • Our team will verify your request

   • If approved, you will receive a Return Authorization (RA) Number along with pickup instructions

3. Product Pickup

   • The product will be collected by Shoplix’s logistics partner

   • Please ensure the item is securely packed in its original packaging

4. Inspection & Processing

   • Once received, the product will be inspected

   • If approved, the refund or exchange will be processed within 5–7 business days

Refunds & Exchanges

• Refunds will be credited to the original payment method used during purchase

• Bank or payment gateway processing time may vary

• Exchanges are subject to product availability

• If the exchanged product costs more, the price difference must be paid by the customer

Damaged or Defective Items

• If you receive a damaged or defective product, contact us within 2 days of delivery

• WhatsApp / Call: 9378121941

• Please share clear photos or videos of the damaged item

• We will arrange a replacement or full refund at no additional cost

Incorrect or Missing Items

• In case of incorrect or missing products, inform us within 2 days of delivery

• We will promptly arrange a replacement or issue a refund as applicable

Late Returns

• Returns requested after 7 days from delivery will not be accepted under any circumstances

Need Help?

Our customer support team is always here to assist you.

WhatsApp / Call: 9378121941

At Shoplix Mall, we value your trust and are committed to providing a safe, reliable, and satisfying shopping experience.